IMPROVING CUSTOMER EXPERIENCE: IT’S MORE THAN JUST DESIGN
There are a number of factors that can make or break a business. The hospitality industry is one such business where the customer holds this ultimate power. The customer is your brand ambassador. No doubt, hanging beautiful paintings on the walls of your hotel lobby or using luxurious carpets and unique resort furniture can create a great impression. However, what defines your business is the experience and memories your customer takes with him while leaving the hotel.
In this fast paced industry, keeping up with latest trends and designs is very important. However, here are a few other ways that hotels and resorts can improve customer experience.