FREQUENTLY ASKED QUESTIONS
Do you have additional questions about Onestop’s custom furniture services? Please send an email to enquiry@onestop.sg. A member of the Onestop team will reply to you as soon as possible.
We focus only on custom made furniture for hospitality and F&B contract projects.
There is no minimum order limit, although larger orders offer more value. Prices are typically quoted according to the materials required, the level of difficulty involved and the size of the order.
Onestop owns its manufacturing facilities. We believe that our all-Singaporean, multilingual team understands our clients better because they can provide a bridge between East and West. Singapore is situated in a central position relative to all our manufacturing bases, which allows us to manage our product quality and processes more efficiently.
Although Onestop owns production facilities in China and Indonesia, our services are not limited to these two manufacturing facilities alone. We are willing to travel and service our clients on site and pride ourselves for being able to offer a combination of both China and Indonesia’s manufacturing capabilities.
Singapore is also known for its quality service, too. You have our word.
Unlike other hospitality furniture providers, we strongly believe that owning our facilities provides the best possible service and products for our clients. Our strengths come from a combination of skills and expertise rooted in various manufacturing techniques – both modern and traditional.
We own and manage a high-tech production facility in China, and work closely with facilities in Indonesia and Malaysia.
Typically, all shop drawings and material sample requests will arrive within two weeks.
Mock-ups usually take four weeks. Post mock-up review bulk orders take between eight and ten weeks. Timings may vary due to quantity.
We are capable of delivering anywhere in the world. We currently have custom resort furniture projects in the Maldives, Fiji, Philippines, Singapore & Australia.
We offer our own facilities as a consolidation point for storage and shipping to save you the hassle of managing products from multiple sources.
Prices are typically quoted according to the materials required, the level of difficulty involved and the size of the order for your custom furniture manufacturing. Let us know your budget so we can offer you the best advice.
For projects where built-in furniture is required, we are able to arrange for installation on site. Please note that this service depends on your project’s location and country of delivery.
Upon delivery, we will typically provide a warranty on our custom made furniture for up to 12 months.
For more information about our products, please contact us directly. We will be delighted to send you a PDF brochure of our product range.
We have local and regional insights into choosing the best materials. Most of our materials are sourced from our China and Indonesia furniture manufacturers. We curate these personally and monitor every stage of their transformation – from concept to finished product. We always aim to use the most sustainable sources we can for our materials, which minimises the impact on the environment.
For more information about our products, please contact us directly. We will be delighted to send you a PDF brochure of our product range.
We have certifications on our operations meeting international standards (ISO 9001:2015) as well as the SVLK Certification on Indonesian legal wood that we used for our furniture materials.
Our services do not end upon the completion of the project. We are always ready to serve and support our customers even after the completion of the project and the products have been delivered.
